Leading NSW Southern Tablelands construction and haulage contractor Divall’s Earthmoving and Bulk Haulage relies on the myKomatsu online customer portal for the efficient and timely ordering of spare parts and components for its large fleet of Komatsu equipment.
Divall’s is the premier supplier of earthmoving and bulk haulage products and services to the Goulburn/Southern Tablelands region of NSW, south-west of Sydney.
The company services customers across the Goulburn-Mulwaree and surrounding areas, with its work ranging from small scale residential landscaping to large public and private construction projects.
Established in 1991 by brothers Michael and Andrew Divall, the company has since grown to employ over 250 local people and is a major contributor to the local economy.
Its earthmoving fleet includes a large number of Komatsu machines – excavators from 3 to 125 tonnes, as well as articulated and rigid frame dump trucks – and to ensure maximum machine uptime, it’s crucial for Divall’s to have constant access to parts supply.
When Komatsu rolled out its myKomatsu customer parts portal – a new purpose-designed online system for ordering parts and services – Divall’s was an enthusiastic early adopter, including participating in the initial trial program, according to Paul Allport, the company’s Purchasing Coordinator.
“Being able to order parts online like this is critical to our operations,” says Allport. “We can identify the correct parts we need for repairs, and we have pricing and availability on the spot.
“The online portal is head and shoulders over the previous Komatsu online system,” he says. “It’s much quicker and easier.
“And although we still contact our local Komatsu branch for the more challenging orders, the bulk of our orders are done online. Having that flexibility of ordering both online and through the branch works extremely well for us.
“We particularly appreciate such features as the search functions, including serial number isolations, and the parts breakdown facility, while the expand/reduce functions work well.”
According to Allport, the company’s close relationship with Peter King, Komatsu’s Wollongong Customer Support Sales Representative, has been important in helping get the best from the myKomatsu portal.
“Peter’s always available to answer questions and any concerns we have about the portal, and he’s happy to supply information and advice to resolve any issues we may have.”
Komatsu’s Peter King says the myKomatsu online portal has quickly become a critical part of Komatsu’s customer support offering. “We are constantly working with customers to improve its functionality and ease of use, and ensure that it best meets their needs,” he says.
“It’s also easier for all our customers when I’m on the road or visiting other customers, because they always have access to parts supply and pricing without having to wait for me to be available.
“So, it’s far more efficient for everyone,” says King.