Services
At Komatsu, we understand that your livelihood and financial well-being depends on the cost-effective, productive, reliable operation of your PC18MR-3 mini excavator.
That’s why we offer a wide range of service, support and maintenance solutions – backed by a service network throughout New Zealand – that are the best in the industry. And we aim to deliver you the lowest Total Cost of Ownership (TCO) over the full life of your mini digger – so you get the best-possible return on your investment throughout its working life.
Fix It First Time
This principle makes sure that your machine issues are identified, addressed and resolved in the shortest possible time, and on the first visit. This minimises your unscheduled downtime and keeps repair and service costs as low as possible.
It’s just one element of our holistic approach to machine monitoring, troubleshooting and servicing.
Our ICT (Information Communications Technology) systems – which include Komtrax and Condition Monitoring Services – work together to ensure that any issues arising your mini excavator are fully understood and diagnosed – before a Komatsu technician even arrives at your job site.
Technical services
If you ever have a technical issue with your Komatsu PC18MR-3 mini excavator, our 24/7 technical support hotline is a one-stop shop for all technical support enquiries for all Komatsu equipment sold in New Zealand.
We understand the impact a breakdown can have on your business and your livelihood, so we treat all breakdowns as urgent.
Our goal is always to get your machine back up and running as soon as possible, through our local response solutions no matter where you are in New Zealand.
Parts Plus warranty
All new Komatsu genuine parts supplied and fitted by Komatsu service technicians are covered by a 24 month/4000 hour warranty (whichever comes first) on the parts.
Komatsu Scheduled Servicing
If your skillset is in operating your machine and managing your business, Komatsu offers comprehensive servicing options to suit the way you work.
With Komatsu Scheduled Servicing we help you reduce the risk of breakdown, giving you more certainty in operating your machinery.
This is a highly cost-effective and proactive way of reducing the long-term owning and operating costs of your equipment, helping prevent unexpected breakdowns and potential loss of work.
Komatsu Scheduled Servicing agreements include:
- Preventive maintenance servicing at 250, 500, 1000 and 2000 hour intervals
- Regular KOWA oil analysis
- Genuine Komatsu lubricants
- Professional, factory-trained technicians
- A comprehensive Machine Inspection and Service Report at each service interval
- Safe disposal of used oil and waste products
- Pro-active management and advance service scheduling.