Yes. You can email your enquiry to email@example.com Alternatively, just call 0800 433 116 and ask to be put through to a KOWA representative in your region. Please feel free to call us to discuss your results.
On completion of the sample analysis and evaluations, the sample reports will be uploaded onto cms.komatsu.co.nz. We also email them to you as a PDF. We can also post or fax reports to you if required.
Komatsu KOWA oil sample kits are processed within 24 hours from when the sample arrives at the Komatsu CMS laboratory. Results of other sample tests, including coolants, fuels and greases may take a little longer to process due to the nature of the tests on those samples.
With Komatsu equipment, we recommend each oil-lubricated component (engine, hydraulics, transmission) be sampled at 250-hour intervals as part of your regular equipment checks to monitor equipment health. For non-Komatsu equipment, please follow the recommendations of the manufacturer.
No, the purchase price of your sample kit covers every aspect of our service: postage to our laboratory, lab testing, report generation and notification are all covered. If we identify an issue that requires urgent action by you, we will also follow up by phone, SMS and/or email.