My Cart 0

Help and FAQs

There are 4x different customer experience options available on myKomatsu.com.au.
Let’s first decide which role suits your needs!

1. Guest User
You are welcome able to purchase parts as a Guest! However, having a Komatsu online account will give you access to additional features for example, access your order history, manage your delivery addresses, be notified about latest news and promotions we have to offer, and the option to apply to open a trading account with us.

2. Registered User
Welcome to myKomatsu.com.au! As a Registered User, you now have access to order online, access to features that will enhance your experience, easily manage your preferences, track your orders, and enjoy a seamless experience online. Click here to register.

3. Premium Account Holder
If you have or are looking to become a Premium Account Holder, great choice! Be unlocked to an enhanced experience with exclusive features designed to give you more control, flexibility, and personalized online service. As a premium user, you now have access to advanced tools, priority support, and a bunch of benefits that will take your experience to the next level. Click here to register.

4. New Trade Customer
Becoming a New Trade Customer with Komatsu comes with a lot of perks! You will have access to exclusive contracted pricing, priority service, and tailored solutions to support your business needs. Whether you're looking for bulk orders, specialized products, or dedicated account management, we’re here to help you succeed. 

  1. Head over www.mykomatsu.com.nz and click onto the “Register” option
  2. Select the type of online account you would like to have
  3. Fill out the registration form with the details required
  4. Review your information and submit the form
  5. Receive an activation email with prompts to follow through
After submitting your registration form you will receive an activation email instructions/prompts to follow through to validate your account with us. If you do not receive the email, please check your spam or junk folder, alternative contact us to verify your registration.

Yes, if you are registering for multiple users under your business account you can see this option available once you have been setup with an ADMIN account. Simply follow the instructions for a “Premium Account Holder” and ensure to select “Admin” option. Once you have access, reach out to our Komatsu Customer Experience team at online@komatsu.com.au or 1300 566 287 and we will demonstrate the ADMIN functionality.


If you need assistance at any point during the registration process, our Komatsu Customer Experience team at online@komatsu.com.au or 1300 566 287 and we will guide you through the process.

If you run into any issues, please check the following:
1. Ensure you have entered all required fields.
2. Check that your internet connection is stable.
3. Verify that your payment method is working.
If the issue persists, reach out to our Komatsu Customer Experience team at online@komatsu.com.au or 1300 566 287 and we will help resolve it.

1. Head over www.mykomatsu.com.nz and click onto the “Sign In” option
2. Click onto “'Forgot your Password”
3. Enter your email address
4. An email with a link to reset your password will be sent to you

Yes, your information is protected with us.  As an organization we use secure encryption and follow best practices to ensure that your data is kept safe. For more details, please read our “Privacy Policy”.
Cookies are small text files created by a web browser when a user visits a website. Cookies are stored on your device. Some cookies are only stored for the duration of your site visit whilst others are stored for longer periods of time. The information stored in a cookie is transferred between a website and the browser to provide enhanced functionality and improve the user experience when using the website. Komatsu may collect certain information such as browser type and operating system through the use of cookies to improve your experience. You acknowledge this by using our website.